1. The agreement
These terms apply when a merchant installs, opens or uses HireLine. The person accepting them confirms that they're at least 18 and can agree to them on the merchant's behalf. "Merchant", "you" and "your" mean that business; "HireLine", "we" and "us" mean the operator of the service.
The operator is Joel Bondoux, trading as JoelBondoux.net, a sole trader in the United Kingdom, at 11B St George's Road, Farnham, United Kingdom, GU9 8NA. VAT registration number: GB101432773. These terms are a pre-launch draft and still need a final commercial and data-processing review.
2. The service
HireLine provides hire availability and rate cards, a date picker for your product pages, a checkout check, bookings, deposits, contracts, scanning, returns, calendar sync, reports, trade invoices and related features, depending on your plan. We may improve, replace or retire features. If a change significantly reduces what a paid plan gives you, we'll give you reasonable notice where we can.
3. Shopify accounts, staff and security
You use HireLine through your Shopify shop and the permissions Shopify gives the app. Keep staff access appropriate, protect your Shopify sign-in, and tell us quickly if you think someone is misusing your account. We may suspend access to deal with a security incident, comply with the law, stop abuse, or protect Shopify, merchants, customers or the service.
4. Plans, billing and cancellation
Plan prices are shown before you approve them and are charged monthly through Shopify, in US dollars. Shopify may add tax. There are no transaction fees. Each plan has a number of bookings a month; if you go over, we'll suggest an upgrade, but we won't stop a booking.
Texts are charged per text above any your plan includes, at the price shown in HireLine's settings. You set a monthly limit for paid texts, and texts pause when you reach it.
You can change or cancel your plan in Shopify. Cancelling normally stops the next renewal. If you move to a smaller plan, existing bookings, deposits and returns carry on as normal. Unless the law says otherwise or we agree to it, charges already made aren't refundable.
5. Your hires, customers and content
You keep the rights to your products, rate cards, contracts, photos and other content. You give us a limited, non-exclusive licence to store, copy, process and show that content only as needed to run HireLine for you.
You're responsible for your hire terms and contract wording, prices and tax settings, deposit and damage rules, the information you give customers (including your own privacy notice), and the condition and safety of what you hire out. You confirm you have the rights and permissions needed for your content and for the customer data you put into HireLine.
6. Prices, availability, deposits and payments
HireLine works out hire prices from the rate cards you set, and checks availability against its own booking records, when the price is shown and again at checkout. Check your rate cards, buffers and closed days, because HireLine uses them as you set them.
Orders, invoices, payments and refunds go through Shopify, under Shopify's terms. Shopify's order is the final word on tax and totals. Deposits are captured refundable deposits: the customer pays them at checkout, and you refund or keep them through Shopify.
HireLine can only check bookings it knows about. Bookings made elsewhere, and not shared through a connected calendar or hire software, can't be checked.
7. Contracts and signatures
HireLine lets customers read and sign your contract in the app, and records when and how they agreed. It isn't a qualified electronic signature service. You choose the contract wording and decide whether this way of signing suits your customers and the places you trade.
8. Shopify and connected services
Shopify, Microsoft 365, calendar apps, your hire software, LookDesigner Pro, your accounting app and other services are separate, with their own terms and availability. We're responsible for HireLine, not for another service's outages, rules, decisions or data outside our control. You decide which optional services to connect.
9. Acceptable use
Don't use HireLine to break the law, infringe anyone's rights, spread malware, mislead customers, get around plan, usage, security or rate limits, probe our systems without permission, copy or resell the service, or store sensitive data the features don't need. We may remove content or restrict access where it's reasonably needed to deal with these risks.
10. Privacy and confidential information
Our privacy policy explains what we do with data. Where we process your customers' personal data, we do it on your instructions, within the law and Shopify's platform rules. Each of us will take reasonable care with the other's private information, and share it only where the service needs it or the law requires it.
11. Availability, suspension and ending the service
We aim to keep HireLine reliable, but maintenance, provider failures, Shopify changes, security incidents and events outside our control can interrupt it. Either of us can end the service as Shopify billing and the law allow. Every plan can export its data, so export what you need before you uninstall. After that, data is deleted or kept as the privacy policy describes.
12. Warranties and liability
We provide HireLine with reasonable skill and care. We don't promise that every feature will always be available or free of errors, or that HireLine will bring in a particular amount of bookings or revenue.
As far as the law allows, neither of us is liable for indirect or consequential loss, or for lost profit, revenue or data that couldn't reasonably have been foreseen. A financial cap and a governing-law clause will be added before launch. Nothing in these terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else the law doesn't allow to be limited.
13. Changes and contact
We may update these terms when the product, the law, security or our business changes. We'll show the new date and, where we can, give reasonable notice of a change that matters. Questions can go to hireline-support@kingpoleapps.com.